Go + Play

{"totalSize":15,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110tyAAA"},"Title":"Why cant I connect my bluetooth device to my Windows PC 8 or 10?","Id":"ka25d00000110tyAAA","ArticleNumber":"000028685","Question__c":"After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. \r\nHow can I correct the problem?","Process__c":"This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth.\nThe system will support keyboards, mice, printers etc. via Bluetooth, but not audio.\nIt is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer.\nHelp to do this must be sought with the companies that supply one or more of these computer features.","Answer__c":"This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth.\nThe system will support keyboards, mice, printers etc. via Bluetooth, but not audio.\nIt is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer.\nHelp to do this must be sought with the companies that supply one or more of these computer features.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010y7EAAQ"},"Title":"Go + Play: Adjustable Legs","Id":"ka25d0000010y7EAAQ","ArticleNumber":"000017978","Question__c":"Are the legs adjustable?","Process__c":"If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. ","Answer__c":"If the Harman Kardon Go + Play is not stable or wobbles on a surface, one of the legs on the bottom of the speaker is adjustable with a Philips screwdriver. The adjustable leg is the one with a screw is in the center of the leg. ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010xuvAAA"},"Title":"Can I take phone calls when the Go + Play BT/Wireless is connected to more than one smartphone?","Id":"ka25d0000010xuvAAA","ArticleNumber":"000017210","Question__c":"Can I take phone calls when the Go + Play BT/Wireless is connected to more than one smartphone?","Process__c":"No, you can only take phone calls when your Go + Play BT/Wireless is connected to a single smartphone. The speaker is designed in this way to protect privacy when it doesn't know which phone is being called. However, some Android phones (e.g. Google Nexus 5) will still transfer the phone call to speaker even when Go + Play BT/Wireless is connected with multiple smartphones. This is caused by the configuration of the phone.","Answer__c":"No, you can only take phone calls when your Go + Play BT/Wireless is connected to a single smartphone. The speaker is designed in this way to protect privacy when it doesn't know which phone is being called. However, some Android phones (e.g. Google Nexus 5) will still transfer the phone call to speaker even when Go + Play BT/Wireless is connected with multiple smartphones. This is caused by the configuration of the phone.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjAsAAK"},"Title":"Can Wireless dual sound be used in connection with other products?","Id":"ka25d000000XjAsAAK","ArticleNumber":"000025263","Question__c":"Can Wireless dual sound be used in connection with other products?","Process__c":"Wireless dual sound can be used to pair two speakers which has the wireless dual sound technology, Which are Aura Studio 2, GO+PLAY, Onyx studio 3, Onyx mini. Please note: Dual Wireless Sound only has the capability to connect no more than 2 speakers at a time.\n\nNOTE: The Onyx Studio 5, which also has Dual Wireless Sound, can NOT be used together with other products which feature DWS. Only 2 Onyx Studio 5's can pair with eachother.","Answer__c":"Wireless dual sound can be used to pair two speakers which has the wireless dual sound technology, Which are Aura Studio 2, GO+PLAY, Onyx studio 3, Onyx mini. Please note: Dual Wireless Sound only has the capability to connect no more than 2 speakers at a time.\n\nNOTE: The Onyx Studio 5, which also has Dual Wireless Sound, can NOT be used together with other products which feature DWS. Only 2 Onyx Studio 5's can pair with eachother.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010yxjAAA"},"Title":"Does my speaker have an input selector, or are Bluetooth and AUX signals playing simultaneously?","Id":"ka25d0000010yxjAAA","ArticleNumber":"000021228","Question__c":"Does my speaker have an input selector, or are Bluetooth and AUX signals playing simultaneously?","Process__c":"Bluetooth keeps on playing, even if you connect something and play to the AUX input.\nBT keeps on playing, since it has first priority.\nIf you pause or stop BT play, any source playing to the AUX input will now be heard.\nIf you resume play on the BT source, it will take over, and the AUX source is no longer heard, but will of course keep on playing, since there is no way to send a pause or stop signal to the AUX source via the line cable.\nAll of this means that there is an input selector switch built into the device, controlled by the BT play function.","Answer__c":"Bluetooth keeps on playing, even if you connect something and play to the AUX input.\nBT keeps on playing, since it has first priority.\nIf you pause or stop BT play, any source playing to the AUX input will now be heard.\nIf you resume play on the BT source, it will take over, and the AUX source is no longer heard, but will of course keep on playing, since there is no way to send a pause or stop signal to the AUX source via the line cable.\nAll of this means that there is an input selector switch built into the device, controlled by the BT play function.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zogAAA"},"Title":"During Wireless Dual Sound mode, why is there an interruption when music starts playing via Bluetooth?","Id":"ka25d0000010zogAAA","ArticleNumber":"000024517","Question__c":"During Wireless Dual Sound mode, why is there an interruption when music starts playing via Bluetooth?","Process__c":"It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.","Answer__c":"It's normal that music will be interrupted for one or two seconds when entering Wireless Dual Sound mode. The two compatible speakers are synchronizing with each other during this connection process. Once they are in sync you will not experience any further interruption.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjB7AAK"},"Title":"How to reset Go+Play","Id":"ka25d000000XjB7AAK","ArticleNumber":"000022892","Question__c":"How do you reset the Go+Play (Mini, from 2016).","Process__c":"Switch device ON.
Press and hold VOLUME+ and PLAY/PAUSE buttons until all lamps light up.
Device is now reset.","Answer__c":"Switch device ON.
Press and hold VOLUME+ and PLAY/PAUSE buttons until all lamps light up.
Device is now reset.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zpTAAQ"},"Title":"How many smart-devices can I connect to Go + Play BT/Wireless via Bluetooth at the same time?","Id":"ka25d0000010zpTAAQ","ArticleNumber":"000024566","Question__c":"How many smart-devices can I connect to Go + Play BT/Wireless via Bluetooth at the same time?","Process__c":"Three devices can be connected to Go + Play BT/Wireless at the same time. You can easily take turns when playing music from 3 connected devices by pressing play on one of them. If you press play on the second of the connected devices, the first one will be interrupted and the second will start playing, and so on.\n\nIf you want to connect a 4th device, you'll be required to disconnect one of the connected devices first.","Answer__c":"Three devices can be connected to Go + Play BT/Wireless at the same time. You can easily take turns when playing music from 3 connected devices by pressing play on one of them. If you press play on the second of the connected devices, the first one will be interrupted and the second will start playing, and so on.\n\nIf you want to connect a 4th device, you'll be required to disconnect one of the connected devices first.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110lxAAA"},"Title":"How much watt uses the Go+Play Mini on battery mode?","Id":"ka25d00000110lxAAA","ArticleNumber":"000028190","Question__c":"How much watt uses the Go+Play Mini on battery mode?","Process__c":"The speaker uses 4 x 15W when running on battery.\nYou will hear a slight lower bass performance, compared to being connected to AC power.","Answer__c":"The speaker uses 4 x 15W when running on battery.\nYou will hear a slight lower bass performance, compared to being connected to AC power.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111uIAAQ"},"Title":"My Go+Play Wireless uses up all battery power within about two weeks. Can it be switched off completely, resulting in no power drain?","Id":"ka25d00000111uIAAQ","ArticleNumber":"000032547","Question__c":"My Go+Play Wireless uses up all battery power within about two weeks. Can it be switched off completely, resulting in no power drain?","Process__c":"The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.","Answer__c":"The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000112YwAAI"},"Title":"My Go+Play stands on three of its feet, so it is not stable.","Id":"ka25d00000112YwAAI","ArticleNumber":"000035073","Question__c":"My Go+Play stands on three of its feet, so it is not stable. How can I make it stand firm on all four feet?","Process__c":"Fortunately the Go+Play in all versions is made with this problem in mind.\nOne of the feet is adjustable.\nLook at the four feet. One is different from the others.\nYou can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady.\nThe adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.","Answer__c":"Fortunately the Go+Play in all versions is made with this problem in mind.\nOne of the feet is adjustable.\nLook at the four feet. One is different from the others.\nYou can insert a 3mm hex key into the center hole in it, then loosen the foot insert and unscrew it until the unit is steady.\nThe adjustable insert may stick a little, so exert a steady, firm pressure to get it loose if this is the case.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000WPp4AAG"},"Title":"Pairing issues with a Computer or PC","Id":"ka25d000000WPp4AAG","ArticleNumber":"000017044","Question__c":"Pairing issues with a Computer or PC","Process__c":"In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.","Answer__c":"In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XqiJAAS"},"Title":"What is Wireless Stereo Boost pairing mode?","Id":"ka25d000000XqiJAAS","ArticleNumber":"000042750","Question__c":"What is Wireless Stereo Boost pairing mode?","Process__c":"

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience. 

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

","Answer__c":"

Wireless Stereo Boost allows you to connect two of the same model speakers together for a more powerful listening experience. 

To use this feature, hold the Bluetooth button on both speakers for more than 5 seconds.

The left & right channels can be swapped by tapping the Bluetooth button on the host speaker twice.

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010zt5AAA"},"Title":"When Go + Play BT/Wireless is connected to multiple smart devices via Bluetooth, why is there a 'pop' when I switch between music sources?","Id":"ka25d0000010zt5AAA","ArticleNumber":"000024790","Question__c":"When Go + Play BT/Wireless is connected to multiple smart devices via Bluetooth, why is there a 'pop' when I switch between music sources?","Process__c":"When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.","Answer__c":"When the speaker is switching quickly between music sources via Bluetooth, it's normal to experience a very short 'pop' sound because the Bluetooth signal is breaking in and doing the handshake with the speaker. It won't appear after the Bluetooth signal is stable.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111udAAA"},"Title":"When I switch off my iPad, a loud click noise is heard from the Go+Play Wireless, and afterwards there is a lot of hiss. How come?","Id":"ka25d00000111udAAA","ArticleNumber":"000032568","Question__c":"When I switch off my iPad, a loud click noise is heard from the Go+Play Wireless, and afterwards there is a lot of hiss. How come?","Process__c":"This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.","Answer__c":"This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.","ArticleType":"How_Tos__kav"}]}